NYC Civic Service Design Studio
Founding member and Design Lead
2017-Present
Studio website
Lead service design and strategy projects with city agency partners and contribute to continuous development of strategy and operations for first-of-its kind Service Design team inside NYC government.
Responsible for studio strategy, partnership development, project scoping and execution, storytelling, managing junior designers and fellows, facilitating cross-agency collaboration for COVID response and recovery.
NTT Data XD
Lead Experience Architect
2014-2017
Led experience design and strategy projects for Fortune 1,000 clients across a variety of verticals.
Responsible for project scoping, stakeholder workshops, co-design facilitation, journey mapping, user research, digital design, storytelling, and roadmap planning.
EDC Center for Children & Technology
Researcher & Designer
2010-2014
Executed UX research and instructional design for digital tools and games to support teaching and learning.
Responsible for user research, prototyping, formative testing, information architecture, and interface design for digital teaching and learning products.
Speaking, Teaching, & Writing
Frequent speaker at NYC Design community events including the Global Service Design Jam, NYC Service Design Network, NYC UX Research Meetup, NYC OpenData Week.
Spot teaching and guest lecturing at Design programs including Parsons DESIS Lab, General Assembly, Code Academy, Flatiron School.
Passion Projects
The New York Pizza Project
Published a visual and oral history of 100 neighborhood New York pizzerias throughout the five boroughs.
Sold over 2,000 copies sold from our online store, bookstores and museums around NYC — including The Strand, The Whitney, MoMa Design Store, The Met, and others.
NY Pizza Map
A collectible tri-fold map highlighting 100 of the NYC’s best pizza places, sold in museums, book stores, and hobby shops around the city.