Hi. I’m Tim.
Thank you for taking the time to learn about me and my work.
I’m a creative strategist and service designer. I stare down ambiguity and untangle complexity to help organizations define and bring to life a more human-centered future for their products, processes, and culture.
I have over 15 years of experience working with and learning from public, private, and non-profit organizations to research and design ways to improve how people live, work, learn, and play.
I’ve developed technology to support teaching and learning, and designed human-centered digital experiences for customers and employees at Fortune 1000 companies.
I am currently leading service design and strategy work at Fjord, part of Accenture.
My practice
These are some of the hats I find myself most often wearing in my work.
Clarity creator
I use facilitation, design, and process to move projects through ambiguity towards clarity. That starts with aligning stakeholders on well-defined problems, achievable scopes, and clear visions for success.
Bridge builder
I develop collaborative partnerships within and across organizations to clear the way for project teams to deliver work that focuses on user needs, meets business goals, and acknowledges operational capacities.
Maker
I use design artifacts and quick prototypes throughout a project lifecycle to bring ideas to life in low-stakes, lightweight ways. This helps me share and validate ideas, interrogate existing requirements or assumptions, and generate buy-in.
Inside-out thinker
I take a holistic approach to design by looking across the front and back stage people, processes, tools, and technology needed to make an experience work, scale, and evolve over time.
Translator
I speak in and translate across the languages of design, technology, business, data, and government. And I’m a quick learner when working in a new space.
Advocate
I work up and down and across organizations to make the case for human-centered design work and find places where that work can be brought to life.
projects
Designing family-centered service referrals at NYC’s child welfare agency
Service design, Strategic planning, Bureaucracy hacking
Strategy for cross-agency service coordination for NYC social services
CX research, Speculative design, Strategic planning
Strategy & UX Design for
Enterprise Data Integration Products
Product strategy, UX research and design
Designing a better experience for public transit ticketing kiosks
UX research and design
Building design capacity in city government
Capacity building, Training, Curriculum development
Establishing human-centered innovation at NYC’s social services agency
Strategic planning for innovation, Design ops, UX research
Leveraging mobile technology to design
a better bank branch experience
CX research, Speculative design
The New York Pizza Project
NYC food & culture, Entrepreneurship