Designing family-centered service referrals at NYC’s child welfare agency
Service design, Strategic planning, Bureaucracy hacking
Strategy for cross-agency service coordination for NYC social services
CX research, Speculative design, Strategic planning
Strategy & UX Design for
Enterprise Data Integration Products
Product strategy, UX research and design
Designing a better experience for public transit ticketing kiosks
UX research and design
Building design capacity in city government
Capacity building, Training, Curriculum development
Establishing human-centered innovation at NYC’s social services agency
Strategic planning for innovation, Design ops, UX research
Leveraging mobile technology to design
a better bank branch experience
CX research, Speculative design
The New York Pizza Project
NYC food and culture, Entrepreneurship